Refund and Returns Policy for Auraxnest

At Auraxnest, we strive to ensure customer satisfaction with every purchase. If you’re not entirely satisfied with your purchase, we’re here to help. This policy outlines our guidelines for refunds and returns.

1. Eligibility for Returns

You have 30 days to return an item from the date you received it. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide the receipt or proof of purchase.

2. Non-Returnable Items

Some items are non-returnable. These include:

  • Gift cards.
  • Downloadable software products.
  • Items with obvious signs of use or damage caused by improper use.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at [[email protected]] with your order details and reason for the return.
  2. Our team will provide you with a return authorization number and instructions on how to return the item.
  3. Ship the item back to our return address as instructed. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account or credit card statement.
  • Then, contact your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [[email protected]].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [[email protected]].

7. Shipping Costs

  • Shipping costs are non-refundable, unless the return is due to our mistake.
  • If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

8. Contact Information

For questions related to refunds and returns, please contact our customer support:

Street: 4087 Woodside Circle, Willow Creek,California,United States
Phone number: 850-702-9570
Email: [email protected]
Website: auraxnest.com